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Best Airport Lounge Service

Rawha was absolutely excellent in the Detroit Delta Sky Club, main club. With my recent surgery and seeing me on crutches, she immediately went into action and found me a seat, asked me what I wanted, and brought everything to…

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Exceptional Job

My name is Christine B. and I am a flight attendant for American Airlines.    I apologize for this e-mail not getting to you in a timely fashion.  It has been so long past that I hope I get this…

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Such Compassion and Respect!

This past week our luggage was delayed/lost coming from LAX to DTW. As frustrating as this was I just wanted to say how pleased I was with the gate agents at Detroit’s baggage claim. Their names were Robin, and Lori.…

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Compassion and Attentiveness

I'm a DTW based Delta flight attendant.  I am on special assignment conducting catering audits.  I was in the terminal today and observed a Prospect employee treating a customer with grace and kindness.  His name is Hassanin.  Hassanin is a…

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I Have Never Seen Such Kindness

I must tell you about one of the most wonderful people I had the pleasure to meet in a very long time!! Claribel Santiago met our SJU flight, 2049, yesterday with the wheelchairs. The last two women in front to…

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Remarkable Wheelchair Assist

I wanted to write you about an experience I had recently in the American Airline terminal in the Philadelphia Airport, involving one of your wheelchair assists: Ms. Lilibeth Herrera. I am in my early seventies, with bad feet, and a…

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You Guys Rock!

Good evening, I’d like to compliment the Prospect team for their awesome response on inbound flight 740 from SJU. Flight 740 arrived from SJU with over 40 listed SSRs. After coordinating with Claribel, about 30 PSA’s were standing by at…

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Going the Extra Mile

I requested assistance (wheelchair) with my airport transfer upon arriving at SFO, on an Air New Zealand flight, on 17th July 2017. Mr Nestor Dolde was assigned the task . We were well on our way to the terminal where…

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I had the best experience

I wanted to email earlier about my experience on Spirit July 2-July 5th.   First of all I want to say that everyone that found out i was flying Spirit,  I was told all negative things and I should change…

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Friendly, Patient and Kind

I just wanted to share a very positive experience we had while flying Frontier with my husband, toddler and elderly parents, one of whom is in a wheelchair. We had the pleasure of meeting Aimen, a young porter, who was…

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