Last updated February 2020
The Company is committed to protecting the information that our customers, employees, suppliers, and others have entrusted to us.
PERSONAL DATA WE COLLECT AND USE
When you use the Internet, your computer may transmit certain information to the servers that host the websites you visit. The information includes your Internet Portal (IP) address, if you submit an employment questionnaire using our website.
We only collect personal data that you provide to us, or that we are authorized to obtain by you or by law. The types of personal data we collect from you will depend on how you are interacting with us using our website and services. For example, we may collect different information from you when you ask us to contact you about employment opportunities, or if you contact us with requests, feedback, or suggestions about our services.
Third Parties Authorized By You, Including Your Airline: When someone else arranges for you to use our services, they may provide us information so that we can provide you with such services during your travel. Such information may include: your name, flight arrival and departure information; passenger name record codes, and information about any health conditions, disabilities, or accommodations relating to the services we are to provide you. For example, if you need wheelchair assistance at the airport, your airline may provide us with the information we need to identify you and provide you wheelchair services.
Vendors, Suppliers, and Others Doing Business with Us
As noted above, most of the personal data we receive about you is provided by your airline who collects such information. Your airline may have hired us to provide you services during your travel, and your airline provides your information to us so that we can provide the services to you. We have strict rules in place to comply with the laws that apply to us. Before we do business with a third party, we take reasonable steps to make sure that they will prudently protect the information we share with each other, including your personal data.
When you use our services, we may, in addition to the information provided by your airline, collect your acknowledgment and feedback regarding services received.
If you report a problem or incident, we may collect information we need to investigate and/or resolve the problem or incident, including your name; physical address; email address; phone number; information about the services we provided to you; information about any health conditions, disabilities, or accommodations that required our services; and if applicable in rare circumstances, police report information.
How We May Use Your Information
Your privacy is important to us. We collect and use information we believe is necessary to do our business, and to provide you with the services and experiences you expect from us. When we collect and use your information, we take your privacy and security very seriously.
We collect personal data to provide services to you. We will use the information provided by you or on your behalf to provide the requested services, such as wheelchair services or travel assistance. We also may use your information in other ways for our business purposes and to provide you with the services and experiences requested and expected from us, including but not limited to the following purposes:
- Fully respond to your questions, requests, or communications
- To provide you with services, including but not limited to wheelchair and other travel services
- To return lost items or baggage to you
- To address any incidents that may happen when you use our services
- To improve and personalize the experience for you and others
- To complete and maintain records of transactions with individual customers following use of services;
- To audit, research, and conduct analysis in order to maintain and improve our services and to protect people who use our services
- For reservations and/or requests for information or services
- To ensure third parties protect your information
- To comply with applicable laws, regulations, and legal obligations
- For safety and security, including working with third parties to help protect your information
- To ensure the technical functioning and security of our network
- To protect the rights or property of the Company, its employees, and people who use its services
How We Share Information
We may share information about you to third parties as indicated below:
Affiliates: We may share your personal data with our locations, subsidiaries, and third parties if we need to. If we share your information, we will share only the information that is necessary and we will take reasonable steps to make sure that third parties take prudent steps to protect your information.
Legal Requests: We may be required to respond to legal requests for your information, including from law enforcement authorities, regulatory agencies, third party subpoenas, or government officials.
Compliance with Legal Obligations: We may have to disclose certain information to auditors, government authorities, or other authorized individuals in order to comply with laws that apply to us or other legal obligations such as contractual requirements.
Changes in Business Structure/Ownership: We may disclose or transfer your personal data to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of the Company’s business, assets, or ownership interest (including any bankruptcy or similar proceedings).
How We Protect Your Personal Data
We strive to take appropriate security measures to help safeguard your personal data from unauthorized access and disclosure. For example, only authorized employees are allowed to access personal data, and they may only access it for permitted business functions. We also use technology to protect your information, including encrypting sensitive personal data that is transferred to or from our systems.
While we cannot guarantee that loss, misuse, or alteration will never occur, we use reasonable efforts to prevent it. Please keep in mind that no method of storage or transmission over the Internet is completely secure, so your use of our services and provision of information to us is at your own risk.
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Toll Free Number
1-888-505-8317, press 2 for Privacy
Prospect Airport Services, Inc.
2130 South Wolf Rd.
Des Plaines, IL 60018