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Such Compassion and Respect!

This past week our luggage was delayed/lost coming from LAX to DTW. As frustrating as this was I just wanted to say how pleased I was with the gate agents at Detroit’s baggage claim. Their names were Robin, and Lori.…

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Compassion and Attentiveness

I'm a DTW based Delta flight attendant.  I am on special assignment conducting catering audits.  I was in the terminal today and observed a Prospect employee treating a customer with grace and kindness.  His name is Hassanin.  Hassanin is a…

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Prospect Adds Wheelchair Service at BWI for UAL

Prospect Airport Services is pleased to announce the addition of new services at Baltimore Washington International Airport.  Effective March 5, Prospect will be providing its award-winning Wheelchair Services to United Air Lines Customers.  According to BWI Prospect General Manager Gabriel…

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I Have Never Seen Such Kindness

I must tell you about one of the most wonderful people I had the pleasure to meet in a very long time!! Claribel Santiago met our SJU flight, 2049, yesterday with the wheelchairs. The last two women in front to…

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A Prospect Thanksgiving

In the early morning hours of Jan 18, 2016, Prospect Airport Services employees Felix Munoz and Chezray Young were involved in a high-speed car accident caused by a drunk driver. Chezray was driving in Tempe, Arizona with his passenger Felix…

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Remarkable Wheelchair Assist

I wanted to write you about an experience I had recently in the American Airline terminal in the Philadelphia Airport, involving one of your wheelchair assists: Ms. Lilibeth Herrera. I am in my early seventies, with bad feet, and a…

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Prospect Launches Another New City: Minneapolis

Prospect Airport Services is proud announce the addition of another city:  Minneapolis, Minnesota!  Prospect opened its newest station with our partner Delta Air Lines at Minneapolis-St Paul International Airport on November 7, 2017. Prospect is now providing its legendary wheelchair…

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