A Star in the Ranks
This past week I have visited three different airports to travel for my lovely vacation cruise out of Miami. I want you all to know that Detroit Metro stands ahead of the other airlines, especially when it comes to Customer…
Extremely Courteous
I flew into Tampa this evening from Mpls and your employee Brandon C. helped me immensely. He assisted me in a wheel chair from the gate to the baggage area and then to my vehicle. Extremely courteous, polite, empathetic and…
Employee Scholarship Application Period is Now Open
The Robert and Mary Strobel Scholarship was established to help Prospect employees advance in education and training. Each year in recognition of integrity, commitment and enterprise, the foundation awards qualifying Prospect employees scholarship funds. Nearly 200 scholarships and over $410,000…
Polite, Efficient and Prepared
I thought I would pass on a compliment from a flight attendant for the cleaners of our GRR to MSP flight 3348 on Sunday December 23rd. The flight attendant was raving about how polite, efficient, and prepared the cleaners were.…
Prospect’s Norman Blake Recognized for Dedication and Commitment by American Airlines
Prospect Airport Services Department Manager Norman Blake was recognized by the American Airlines Passenger Service team in Philadelphia recently. The recognition award was presented at an American Airlines staff meeting that Norm and a fellow Prospect team member attend…
Best Airport Lounge Service
Rawha was absolutely excellent in the Detroit Delta Sky Club, main club. With my recent surgery and seeing me on crutches, she immediately went into action and found me a seat, asked me what I wanted, and brought everything to…
Exceptional Job
My name is Christine B. and I am a flight attendant for American Airlines. I apologize for this e-mail not getting to you in a timely fashion. It has been so long past that I hope I get this…
2018-2019 Scholarship Recipients Announced
Prospect Airport Services, Inc. is honored to announce the 2018-2019 recipients of the Robert and Mary Strobel Scholarship. Each year in recognition of integrity, commitment and enterprise, the foundation awards qualifying Prospect employees scholarship funds. Nearly 200 scholarships and over…
Prospect and Star Award Honorees Recognized in Sky Magazine
Recipients of the Delta Air Lines 2018 Star Awards were showcased in the July edition of Sky Magazine, which can be found in the seat pockets of every Delta plane in the sky. In addition, the video highlights from this…
Such Compassion and Respect!
This past week our luggage was delayed/lost coming from LAX to DTW. As frustrating as this was I just wanted to say how pleased I was with the gate agents at Detroit’s baggage claim. Their names were Robin, and Lori.…