“I recently traveled from Sault Ste. Marie, MI to Minneapolis, MN with a transfer in Detroit. I have difficulty with the long walking distance in Detroit so I had wheelchair assistance. I was so impressed with the service I received. It was an incredible blessing – by all of your transport people.
On the way there on November 19, 2014, I was transported by a young man by the name of Josh. I had a tight turnaround as my flight was late leaving Sault Ste. Marie due to technical issues on the plane so therefore arrived late into Detroit. There was a tag team approach taken. A young lady met me at my flight but then I was handed to a young man named Josh. He tried so hard to get me to my flight before the doors closed he literally ran. My flight was scheduled for 7:25 a.m. and we arrived at 7:18 but the doors had just closed. My flight was rescheduled so he took me back to booking so that I could get on the next flight after which he took me to make a phone call and then to the gate for me to catch my flight. I so impressed.
On my return on November 23rd I got to my gate to catch my flight to Sault Ste. Marie and was informed that my flight had been cancelled and that I would have to go to booking to reschedule my flight for the next day. I walked for a little while but then asked a gate agent to call for wheelchair service. A young man by the name of London Brown came was ever so helpful. He stayed with me until my flight was rescheduled and then had a hotel reservation made and knew exactly what hotel I was going to and then took me to where I waited for the shuttle to the hotel. He was so kind and absolutely amazing.
The next day on my arrival back to the airport one of your transporters was right at the shuttle service drop off site and took me to the departure floor where another young man by the name of Chris took me to my gate.
I was so impressed. Your staff made a very difficult situation so much easier for me. I so appreciate them and the service you offer and I just wanted to say thank you.”
