” I just wanted to reach out and let you know that you guys do an exceptional job. I have had to travel through 9 airports in the past month due to a death in the family, and my health is very poor. At every other airport, I have had a bad experience with getting help getting myself and my luggage where I need to go. Either I’ve been forgotten about/made to wait for up to an hour, have had to wheel my luggage great distances (making me much sicker), or have felt dehumanized by my pushers.
Thank you for your exceptional service. I live in Boston and know no one in Detroit, but your service has left me so satisfied I’d consider going out of my way to make sure my flights connect at your airport.”