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“Sensitivity is always important with dealing with individuals with disabilities. I have been extremely pleased with the professional demeanor and attentiveness of 98% of your staff over the years. That is one of the reasons that I continue to fly American Airlines. I requested a wheelchair, and it was waiting for me. I do want to thank James and Honsul… Their marvelous attentiveness and courtesy must be noted and commended. I sincerely appreciated their help.”

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