Focused on Safety, Committed to Service, Dedicated to our Customers
Quality and Service
Today’s airline industry faces a seemingly endless array of business challenges. Yet recent history has shown that those organizations that successfully deliver high quality, consistent service levels while effectively managing costs can still weather any storm.
Exceeding All Expectations
With nearly a half century of experience, over 4000 motivated associates, and cutting edge proprietary technology, Prospect Airport Services helps our airline partners meet these challenges and exceed all expectations from their customers and shareholders alike.
Committed to Excellence
Our commitment to excellence ensures that superior customer service and operational cost savings go hand in hand. Whether the need is for Passenger Assistance, Cabin Service, or Cargo Handling, airlines are turning to Prospect to deliver these and other key support services.
From Our Customers:
I requested assistance (wheelchair) with my airport transfer upon arriving at SFO, on an Air New Zealand flight, on 17th July 2017. Mr Nestor Dolde was assigned the task . We were well on our way to the terminal where I was supposed to board my domestic flight when I realized that I had left behind, in one of the airplane's bathrooms, my two finger rings (I took them off to wash my hands). I was very upset, these rings are of great sentimental value, and I told Nestor about it. There was no time to go back..and Nestor did what I would think was impossible: he managed to get in touch with the cleaning crew, talked to managers...and at the end my rings were brought back to me, to the departure gate!!! I am truly grateful and wish to thank Nestor and Prospect for the wonderful attitude and the willingness to go the extra mile, and for the professionalism and efficiency. I wish Nestor and his family all the best, from the bottom of my heart.
I just wanted to share a very positive experience we had while flying Frontier with my husband, toddler and elderly parents, one of whom is in a wheelchair. We had the pleasure of meeting Aimen, a young porter, who was such a wonderful help to us. He was so friendly, patient and kind and we just would not have had as positive an experience had Aimen not been there. He helped us from our car to the gate of the plane and was so reassuring and personable. Whoever hired this kind, young fellow deserves to be commended. If all airport employees were as dedicated and positive as Aimen, traveling would be a breeze. Could you please pass along my appreciation to Aimen's supervisor? Thanks for your help, Amy
On September 7, I flew to Charlotte to be with my daughter who was being operated on the next day. I require wheelchair assistance whenever I travel. Your organization sent Adron to assist me. Since this was the first time I have traveled without my husband, I was terrified. Several times I wanted to turn back and not take the trip...but concern for my daughter's well being...caused me to move through my fear and take the trip. Adron showed up with my wheelchair...almost immediately, Adron's kind professionalism and demeanor put my fears to rest. He spoke in a gentle manner and represented your company as I am sure they would have wanted. I am happy that I have your card and phone number because the next time I have to travel...my first choice as my wheelchair person will be Adron!
Here at Jetblue we always strive to give credit where it is deserved. I would like to give some recognition to Christina Mullins. These past couple of nights, she's been going above and beyond making sure our closing flights are fully met and staffed upon arrival. Even when we would have pop up customers she would have someone arrive quickly. I would also like to give some recognition to Mr. Devee. When I have issues he corrects the issue quickly and swiftly and for that I thank you. The Prospect team has been doing a phenomenal job! On behalf of our Detroit Station we would like to say "thank you"! Keep up the excellent work!!
My 79 year old mother was traveling by herself from dtw to phx on flight 413 on 1/2/16. She resides in Toledo, Ohio and usually flies out of DTW. She needs wheelchair assistance. My daughters and I drove from Northern KY to take her to the airport to facilitate her travel as she gets nervous with a car service dropping her at the curb. We had an outstanding experience because of the wheelchair attendant. I dropped my daughters and my mother at the entrance. They were to go in and get the wheelchair assistance started while I parked the car. By the time I got to the security area to meet them, she was almost through security! (And my parking experience was wonderful and I felt like I was quite timely in my arrival from parking.) I could see the attendant help her through the scanner and in/out of chair. As she was finishing the screening we could no longer see her because she was in the wheelchair. Then, the kindest thing was done by her attendant when my Mom was completely through security - she turned and waved her arms to let us know that she was through security. My mother told me that the woman attendant then told her that she let us know. This gesture meant a lot of and goes a long way when you have an elderly, newly widowed mother who lives in another state and who wants her family to know she's okay. I would like to thank this woman and let you know the wonderful service provided. I was very impressed with the North terminal and parking and way finding.
I am writing to thank Tsegaye Angassa for his excellent attendance to my sister last Friday, April 17 at the Seattle airport. She is a cancer patient and was in Seattle for treatment. Tsegaye assisted in getting us through security in a very timely manner, which isn't an easy task with her in a wheelchair and all of her medical paraphernalia, and to our gate in plenty of time.
I hope that all of your employees are as nice and courteous as Tsegaye Angassa.
"I recently traveled from Sault Ste. Marie, MI to Minneapolis, MN with a transfer in Detroit. I have difficulty with the long walking distance in Detroit so I had wheelchair assistance. I was so impressed with the service I received. It was an incredible blessing - by all of your transport people.
On the way there on November 19, 2014, I was transported by a young man by the name of Josh. I had a tight turnaround as my flight was late leaving Sault Ste. Marie due to technical issues on the plane so therefore arrived late into Detroit. There was a tag team approach taken. A young lady met me at my flight but then I was handed to a young man named Josh. He tried so hard to get me to my flight before the doors closed he literally ran. My flight was scheduled for 7:25 a.m. and we arrived at 7:18 but the doors had just closed. My flight was rescheduled so he took me back to booking so that I could get on the next flight after which he took me to make a phone call and then to the gate for me to catch my flight. I so impressed.
On my return on November 23rd I got to my gate to catch my flight to Sault Ste. Marie and was informed that my flight had been cancelled and that I would have to go to booking to reschedule my flight for the next day. I walked for a little while but then asked a gate agent to call for wheelchair service. A young man by the name of London Brown came was ever so helpful. He stayed with me until my flight was rescheduled and then had a hotel reservation made and knew exactly what hotel I was going to and then took me to where I waited for the shuttle to the hotel. He was so kind and absolutely amazing.
The next day on my arrival back to the airport one of your transporters was right at the shuttle service drop off site and took me to the departure floor where another young man by the name of Chris took me to my gate.
I was so impressed. Your staff made a very difficult situation so much easier for me. I so appreciate them and the service you offer and I just wanted to say thank you."