In the Air and on the Ground
I am extremely grateful for the assistance of your employees, in the air and especially on the ground. First, I was met by Tarek curbside at the Detroit airport. He was absolutely wonderful, getting me through the check-in and security process. He patiently waited while I purchased a drink and then took me to the gate. He even came back to check on me while I waited to board. He was extremely kind, friendly, and cheerful, yet also very courteous and professional. The gate staff in Detroit and the flight staff on the first leg were equally wonderful, quickly getting me settled on board.