Best Airport Lounge Service

Rawha was absolutely excellent in the Detroit Delta Sky Club, main club. With my recent surgery and seeing me on crutches, she immediately went into action and found me a seat, asked me what I wanted, and brought everything to…

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Exceptional Job

My name is Christine B. and I am a flight attendant for American Airlines.    I apologize for this e-mail not getting to you in a timely fashion.  It has been so long past that I hope I get this…

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Compassion and Attentiveness

I’m a DTW based Delta flight attendant.  I am on special assignment conducting catering audits.  I was in the terminal today and observed a Prospect employee treating a customer with grace and kindness.  His name is Hassanin.  Hassanin is a…

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Remarkable Wheelchair Assist

I wanted to write you about an experience I had recently in the American Airline terminal in the Philadelphia Airport, involving one of your wheelchair assists: Ms. Lilibeth Herrera. I am in my early seventies, with bad feet, and a…

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You Guys Rock!

Good evening, I’d like to compliment the Prospect team for their awesome response on inbound flight 740 from SJU. Flight 740 arrived from SJU with over 40 listed SSRs. After coordinating with Claribel, about 30 PSA’s were standing by at…

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Going the Extra Mile

I requested assistance (wheelchair) with my airport transfer upon arriving at SFO, on an Air New Zealand flight, on 17th July 2017. Mr Nestor Dolde was assigned the task . We were well on our way to the terminal where…

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