Remarkable Wheelchair Assist

I wanted to write you about an experience I had recently in the American Airline terminal in the Philadelphia Airport, involving one of your wheelchair assists: Ms. Lilibeth Herrera. I am in my early seventies, with bad feet, and a…

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You Guys Rock!

Good evening, I’d like to compliment the Prospect team for their awesome response on inbound flight 740 from SJU. Flight 740 arrived from SJU with over 40 listed SSRs. After coordinating with Claribel, about 30 PSA’s were standing by at…

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Going the Extra Mile

I requested assistance (wheelchair) with my airport transfer upon arriving at SFO, on an Air New Zealand flight, on 17th July 2017. Mr Nestor Dolde was assigned the task . We were well on our way to the terminal where…

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Kind Professionalism

On September 7, I flew to Charlotte to be with my daughter who was being operated on the next day. I require wheelchair assistance whenever I travel. Your organization sent Adron to assist me. Since this was the first time…

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In the Air and on the Ground

I am extremely grateful for the assistance of your employees, in the air and especially on the ground. First, I was met by Tarek curbside at the Detroit airport. He was absolutely wonderful, getting me through the check-in and security…

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Passport Recovered

My son flew a red eye from LAX to PHL after a long flight from Fiji. He was exhausted and left his passport on the plane. Since my number was the one on the reservation, I received a call from…

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