Compassion and Attentiveness

I’m a DTW based Delta flight attendant.  I am on special assignment conducting catering audits.  I was in the terminal today and observed a Prospect employee treating a customer with grace and kindness.  His name is Hassanin.  Hassanin is a…

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Remarkable Wheelchair Assist

I wanted to write you about an experience I had recently in the American Airline terminal in the Philadelphia Airport, involving one of your wheelchair assists: Ms. Lilibeth Herrera. I am in my early seventies, with bad feet, and a…

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You Guys Rock!

Good evening, I’d like to compliment the Prospect team for their awesome response on inbound flight 740 from SJU. Flight 740 arrived from SJU with over 40 listed SSRs. After coordinating with Claribel, about 30 PSA’s were standing by at…

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Going the Extra Mile

I requested assistance (wheelchair) with my airport transfer upon arriving at SFO, on an Air New Zealand flight, on 17th July 2017. Mr Nestor Dolde was assigned the task . We were well on our way to the terminal where…

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Kind Professionalism

On September 7, I flew to Charlotte to be with my daughter who was being operated on the next day. I require wheelchair assistance whenever I travel. Your organization sent Adron to assist me. Since this was the first time…

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