Professionalism
I’ve been traveling on a business tour for the last 4 months through DTW. The team that assists those who need help navigating the airport via wheel chair have been very helpful and professional. Most notably Nick Thecke was very…
Kind Gesture
My 79 year old mother was traveling by herself from dtw to phx on flight 413 on 1/2/16. She resides in Toledo, Ohio and usually flies out of DTW. She needs wheelchair assistance. My daughters and I drove from Northern…
Impact of Scholarship
Prospect Airport Services is proud to offer the Robert & Mary Strobel Scholarship Award to deserving members of the Prospect Family. One recent recipient, Gary Burns, shared this note with us: Dear Prospect Corporate Team: I am sending this message…
Merry Christmas!
On Saturday December 19, 2015 around 10 am my elderly mother-in-law was traveling alone from Detroit to Nashville and was helped by several of your employees as she needed wheelchair assistance. A male employee helped her get to the bathroom…
Above and Beyond
I was at DTW on Wednesday, May 20, sitting near the wheelchair dispatch desk/waiting near the main Delta ticket counter when I heard a kind and patient person talking with an elderly lady near me who was also in the…
Training and Service: A+
Hello Detroit Customer Care! I am not writing to complain but to give an A+ to two of your employees and the training you provide for your employees! On Friday I arrived in DTW from TVC (Traverse City). I had…
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Scholarship Award Winners Announced
Prospect is honored to announce the 2014 recipients of the Robert and Mary Strobel Scholarship. Each year in recognition of integrity, commitment and enterprise, the foundation awards qualifying Prospect employees scholarship funds. Over 98 scholarships, totaling over $215,000 have been…