Prospect Airport Services, INC.
HOMESERVICESCOMPANYNEWSLOCATIONS & CONTACT
Focused on Safety, Committed to Service, Dedicated to Our Customers
 
Customer Survey
First Name *
Last Name *
Organization Name
City/Airport *
Service Quality
1. Prospect employees are professional in their appearance and performance of duties
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
2. Prospect employees appear to be well trained
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
3.

Prospect agents are usually where they need to be, when they need to be

  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
4. Prospect front line staff are prompt in responding to service needs
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
5.

I hear few complaints from my staff regarding Prospect's service

  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
6.

I rarely have a service issue with Prospect

  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
 
Local Management
1.

Prospect Management personnel are (very) responsive to my needs

  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
2. Prospect Management is visible and working in the operation
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
3. Prospect responds to service issues quickly
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
4. My sense is that Prospect is a well run professional organization
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
5. If I have an issue or problem, I know exactly who I can talk to locally at Prospect to resolve it
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
 
Overall Relationship
1. As a client, I have a strong understanding of Prospect's capabilities
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
2. I am happy that I have Prospect as my contract service provider
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
3. I need to see corporate representatives from Prospect more often
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
4.  If this contract was up for renewal tomorrow and price was not a factor, I would retain Prospect
  Strongly Agree Agree Not Applicable Disagree Strongly Disagree
 
Additional Comment
 
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