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PASSENGER SERVICES
How important are these services to the image of any airline? From skycap service to wheelchair assistance to baggage service personnel, they are often the first and last impression that customers receive when traveling. These representatives also frequently spend the most time of any personnel interacting directly with the passengers.
This high level of interaction is particularly true of passengers requiring physical assistance in navigating through the airport. As the fastest growing segment of the traveling population, the number of those requiring a wheelchair or electric cart continues to rise dramatically. Prospect set the gold standard for wheelchair assistance services over 40 years ago and improved upon it with their patented PDS Express™ dispatch system. This state of the art system, which can integrate with the airlines’ in-house systems, ensures the efficient delivery and tracking of wheelchair, unaccompanied minor, and other passenger assistance services. We couple this technology with extensive safety and customer service training so you can rest assured that this rapidly growing segment of your customer base will be ecstatic over the quality of service they receive.
The full range of Passenger Services currently being delivered by Prospect is listed below. Call us to further explore the difference that Prospect can make with your customers !
o Skycap Services
o Wheelchair Assistance
o Unaccompanied Minors Escort Service
o Electric Cart Drivers
o Baggage Services
o Interpreters
o Courtesy Bus Drivers
o Meet and Greet
o Lounge Assistants and Bar Tenders
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“I just wanted to take this time to thank you and Amy C helping my father through the Chicago Airport ..., Amy, calmly maneuvered through the crowds, onto the terminal trains, through the customs check, baggage pick up, ticket counter... Amy was a pleasure, she kept us informed as to what was happening and what was needed. Thank you again for having your service available to seniors, it helps more than you know.”
Ann
“Sensitivity is always important with dealing with individuals with disabilities. I have been extremely pleased with the professional demeanor and attentiveness of 98% of your staff over the years. That is one of the reasons that I continue to fly American Airlines. I requested a wheelchair, and it was waiting for me. I do want to thank James and Honsul... Their marvelous attentiveness and courtesy must be noted and commended. I sincerely appreciated their help.”
Mary C
“...your employee Enea, B assisted me in disembarking. I found him to be an exceptional young man, friendly and knowledgeable and so willing to help. Your firm is to be commended on employing what appears to be the highest caliber personnel.“
Florence K
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