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PASSENGER SERVICES
How important are these services to the image of any airline? From skycap service to wheelchair assistance to baggage service personnel, they are often the first and last impression that customers receive when traveling. These representatives also frequently spend the most time of any personnel interacting directly with the passengers.
This high level of interaction is particularly true of passengers requiring physical assistance in navigating through the airport. As the fastest growing segment of the traveling population, the number of those requiring a wheelchair or electric cart continues to rise dramatically. Prospect set the gold standard for wheelchair assistance services over 40 years ago and improved upon it with their patented PDS Express™ dispatch system. This state of the art system, which can integrate with the airlines’ in-house systems, ensures the efficient delivery and tracking of wheelchair, unaccompanied minor, and other passenger assistance services. We couple this technology with extensive safety and customer service training so you can rest assured that this rapidly growing segment of your customer base will be ecstatic over the quality of service they receive.
The full range of Passenger Services currently being delivered by Prospect is listed below. Call us to further explore the difference that Prospect can make with your customers !
o Skycap Services
o Wheelchair Assistance
o Unaccompanied Minors Escort Service
o Electric Cart Drivers
o Baggage Services
o Interpreters
o Courtesy Bus Drivers
o Meet and Greet
o Lounge Assistants and Bar Tenders
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"Again, I thank you and your staff for your invaluable assistance, professionalism, efficiency and courtesy in assisting both the traveler and Customs and Border Protection."
S. M., Irving, TX
"….Albert treated me with respect and chatted the entire way, which made the trip to our gate seem short as well as much more enjoyable….”
Bonita D., Jacksonville, FL
“I would like to express my deep appreciation for Joe’s tremendous assistance… I have encountered few employees in any business as helpful as he was.”
R. P., Mbabane, Swaziland
“Keisha was excellent and I truly appreciate her friendliness, helpfulness and smartness.”
Jolly V
“Agata was extremely helpful. She was friendly and knowledgeable; the situation without her help would have been intolerable.”
Judith C
“A Milcar was the BEST that we have had. He was extremely courteous and very helpful.”
Mel F., Kokomo IN.
“Trent was the best person I have ever had he was very polite and helpful in every way.”
Aira T.
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