April 25, 2007
Prospect Airport Services in Detroit hosted Leader Dogs for the Blind from Rochester, Michigan.
The representatives from Leader Dogs for the Blind provided training for more than 40 Prospect employees and approximately 20 Northwest Airline and Checker Cab employees. The training included not only the safest and most effective way to interact with dog guides, but also the safest and most effective way to interact with blind passengers from all aspects. Prospect intends to incorporate this training into their training for all new Passenger Service Agents who routinely assist disabled passengers over the course their duties.
“We pride ourselves in delivering the highest quality service to the traveling public and more and more that means the disabled population. Helping people that need this level of assistance through airports is a huge part of what we do ever day,” said company president Vicki Strobel. “Inviting organizations like Leader Dogs for the Blind to work with us not only provides us with an excellent practical training exercise, but it also gives us a unique appreciation for the more subtle aspects of interacting with our customers” added Ms Strobel.
With over 4000 employees in 12 cities, Prospect Airport Services is a leading provider of services to the commercial airlines and their passengers. For additional information about this story or Prospect Airport Services, contact Jim Wajda at (734) 722-1613.
"It was truly outstanding – the young David Covert that helped me was a credit to himself and NWA…"
DJ Quirk Black Eagle, MT
"Chris was very kind. I could tell he enjoys his job very much. Keep up the good work!”
T. Kostich Fenton, MI
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E. Erb Toledo, OH
“I have never had to use a wheelchair before, but the young man was very kind and courteous. Without this I couldn’t have reached my destination.”
B. Winters Wilmore, KY
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